Website and checker terms

These terms are between your business and Chargewise. Chargewise is intended for UK commercial tenants acting in the course of business, not consumers or residential service-charge matters.

The checker provides a preliminary estimate from information you supply. Extraction can be incomplete and the rules cannot interpret every lease or factual circumstance. Results are not legal advice, a valuation, a guarantee of recovery or an approved case position. Do not rely on them to miss a contractual or statutory deadline.

Submitting details or creating an account does not appoint us. We act only after trained human review, acceptance of a case, your written authority and the applicable engagement terms. We do not conduct litigation or reserved legal activities. If legal advice is needed, you should instruct a solicitor.

The standard fee shown by the service is 25% of recovered value, calculated on the basis explained on the pricing page and in the engagement terms. No fee is due merely for running the checker. The signed engagement terms prevail if they state a different rate or basis.

You must provide accurate information, have authority to provide every document, review extracted figures, tell us about deadlines and existing disputes, preserve originals, and avoid uploading malware or unrelated personal data. You must not probe security controls, automate abusive requests, impersonate another person or use the service to create a misleading claim.

Keep account credentials confidential and tell us promptly about suspected compromise. We may suspend access to protect customers, investigate abuse, perform maintenance or comply with law. We do not promise uninterrupted availability, but we operate monitoring, backups and recovery controls appropriate to the service.

You retain rights in material you provide and permit us to process it to deliver and secure the service. Chargewise retains rights in the software, methodology, templates and presentation. Case documents may be used for your own business matter but not resold as a competing service.

Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. Subject to that, the checker is provided for preliminary information and we are not responsible for loss caused by inaccurate inputs, use outside its intended scope or failure to obtain professional advice. Any liability under an accepted engagement is governed by its signed terms.

These website terms are governed by the law of England and Wales and its courts have jurisdiction. Contact support@getchargewise.com with questions.